Privacy Policy
Your privacy matters to us. This comprehensive policy explains how astrenovique collects, uses, and protects your personal information when you use our annual budgeting platform.
Information We Collect
At astrenovique, we collect various types of information to provide you with our annual budgeting services and improve your experience. The information we gather falls into several categories, each serving specific purposes for our platform functionality.
Personal Information You Provide
When you create an account or use our services, you may provide us with personal information including your name, email address, phone number, postal address, and payment information. We also collect information you submit when creating budgets, setting financial goals, or using our planning tools.
- Account registration details including name, email, and contact information
- Financial information such as income ranges, budget categories, and spending patterns
- Payment and billing information when you subscribe to premium features
- Communication preferences and customer service interactions
- Profile information and preferences you choose to share
Automatically Collected Information
Our platform automatically collects certain technical information when you visit our website or use our services. This includes device information, usage patterns, and interaction data that helps us understand how our platform is being used and where we can make improvements.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our annual budgeting services. Our primary goal is to help you create effective budgets and achieve your financial planning objectives while ensuring your data is handled responsibly.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account details, financial preferences | Contract performance |
| Customer Support | Contact information, service history | Legitimate interest |
| Platform Improvement | Usage data, feedback | Legitimate interest |
| Security & Fraud Prevention | Device data, access patterns | Legitimate interest |
Data Sharing and Disclosure
astrenovique takes a conservative approach to data sharing. We do not sell your personal information to third parties, and we only share your data in specific circumstances that are necessary for service delivery or required by law.
Service Providers
We may share information with trusted third-party service providers who help us deliver our services, such as payment processors, cloud hosting providers, and customer support platforms. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by Canadian law, court order, or government regulation. We will notify you of such disclosures unless prohibited by law or when disclosure is related to national security matters.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We are committed to helping you exercise these rights and maintaining transparency about our data practices.
- Access: You can request access to the personal information we hold about you
- Correction: You may request corrections to inaccurate or incomplete personal information
- Withdrawal of Consent: You can withdraw consent for certain uses of your information
- Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada
- Portability: You can request your data in a portable format for transfer to another service
- Deletion: You may request deletion of your personal information, subject to certain legal requirements
How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request within 30 days and may require identity verification to protect your information. Some requests may take longer to process if they are complex or numerous.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats and maintain the highest standards of data protection.
Technical Safeguards
Our platform uses industry-standard encryption for data in transit and at rest. We employ secure servers, regular security audits, and multi-factor authentication systems. All data is backed up regularly and stored in secure, geographically distributed locations within Canada.
Administrative Safeguards
Access to personal information is restricted to authorized personnel who require it to perform their job functions. All employees receive privacy and security training, and we maintain strict policies governing data access, handling, and disposal.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are based on the nature of the information and applicable legal requirements.
| Data Type | Retention Period | Deletion Method |
|---|---|---|
| Account Information | 7 years after account closure | Secure deletion from all systems |
| Financial Data | 7 years (tax compliance) | Encrypted destruction |
| Usage Analytics | 3 years from collection | Automatic purging |
| Support Communications | 5 years from last contact | Secure archival deletion |
You may request earlier deletion of your data by contacting us directly. We will honor such requests unless we have a legal obligation to retain the information or it is necessary for the establishment, exercise, or defense of legal claims.
International Data Transfers
astrenovique primarily processes and stores personal information within Canada. However, some of our service providers may be located in other countries, including the United States. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place.
Cross-Border Safeguards
Any international transfers are governed by contracts that include standard contractual clauses approved by Canadian privacy authorities. We carefully vet all international service providers to ensure they maintain adequate privacy protections and comply with applicable privacy laws.
We will notify you of any significant changes to our international data transfer practices and obtain your consent where required by law. You have the right to know which countries your data may be transferred to and the safeguards that protect your information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. We believe in transparency about how these technologies work and give you control over their use.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into site usage and performance
You can control cookie settings through your browser preferences or our cookie management tool. Please note that disabling certain cookies may limit some functionality of our platform. We respect "Do Not Track" signals and similar privacy preferences.
Children's Privacy
astrenovique's annual budgeting platform is designed for adults and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes through email notification or by posting a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Version History
We maintain a version history of our Privacy Policy changes. Previous versions are available upon request, and we can provide a summary of material changes made since your last visit to our platform.
Privacy Officer Contact Information
astrenovique Privacy Officer
500 5 Ave SW, Calgary, AB T2P 0L7, Canada
Phone: +1 780 672 2205
Email: privacy@astrenovique.com
General Contact: info@astrenovique.com
Our Privacy Officer is available to answer questions about this policy, help you exercise your privacy rights, and address any concerns about how your personal information is handled. We strive to respond to all privacy inquiries within 2 business days.